by Bruce Harpham
The people we work with on a daily basis have a tremendous influence on our productivity and satisfaction. More than any other person, your boss shapes your daily experience. For example, your company may boost of family friendly policies but it is ultimately your boss who can approve your flexible schedule.
Our culture is filled with examples of bad bosses – Dilbert cartoons, Bill Lumbergh from the classic movie “Office Space” and the bluntly named 2011 film, “Horrible Bosses.” Our obsession with the effects of bad bosses means excellent managers and leaders truly have the chance to shine. If you have a great boss, you’ll be nodding and smiling as you read this article.
1. Communication is strong and positive
The quality and quantity of communication you have with a good boss is fundamental. A good boss knows how to run a meeting, communicates bad news in a professional manner and provides regular feedback to all staff. When you have a good boss, you are never left wondering about their plans or when the product is due for a launch. From time to time, the boss may have keep certain information confidential but good bosses seek to minimize secrets as much as possible.
2. Good bosses encourage people to grow their skills and leadership
The drive for learning, mastery and growth are important drives for knowledge workers. A good boss regularly looks for ways to help their staff grow with a variety of methods. They may ask their staff to undertake highly challenging work. A good boss may ask a junior person to present to senior management so they can develop their management skills.
A good boss is never threatened by the growth and capabilities of their team. For example, George Washington’s first administration included John Adams and Thomas Jefferson, men who would go on to become President themselves. Managing a team of star performers is challenging but good bosses are up for the challenge.
3. Good bosses have low staff turnover
According to Gallup researchers, the performance and support provided by one’s immediate supervisor is the top predictor of staff turnover. Support includes providing staff with the right equipment to get the job done and advice on how to solve challenging problems. If you look around your department and see that most people stay in the department year after year, then you are probably blessed with a good boss. In contrast, a bad boss never takes responsibility for high staff turnover rates.
Keeping staff turnover low isn’t simply good for morale – it also saves money. Gallup reports: “It’s generally estimated that replacing an employee costs a business one-half to five times that employee’s annual salary.”
4. Good bosses are pro-change
A good loss takes an active role in shaping change. Rather than obsessively seeking to preserve the status quo, a good boss understands that change is a reality. They are optimistic about change and look for new opportunities to serve more customers, improve productivity and increase quality. After all, the business world is constantly changing so a good boss needs
Good bosses embrace change by seeking input from their staff. For example, a good boss at a bank will look at a development like Apple Pay and look for ways to change. They may ask their software developers to improve the bank’s mobile app or ask their customer service team to study Apple’s product and come up with recommendations. In any case, good bosses embrace change and look for ways to grow.
5. You enjoy a gossip free workplace
Gossip eats away at teamwork, job satisfaction and productivity. That’s why good bosses do not tolerate this kind of behavior (in fact, you never hear them gossiping!). Instead, an effective manager encourages you to speak directly with the person and seek a solution. Otherwise, the problem or controversy that triggered the gossip will only get worse. Good bosses are proactive in preventing gossip because gossip is associated with workplace bullying according to the Kansas City Star.
6. Good bosses welcome questions
Making a success in the business world is tough. That’s why good bosses are open to questions from their staff. After all, if you are confused or unclear on how to complete work, the whole organization will suffer. Michael Hyatt, best selling author and former CEO of Thomas Nelson Publishers, offers suggestions for asking more powerful questions. Bringing excellent questions to the table marks you as a top performer.
7. Good bosses attract talented people
A good boss’s reputation spreads quickly. Of course, money matters in career decisions yet it is not the only motivation to consider. A good boss attracts outstanding job applicants. With so many negative or ineffective managers in the world, working for a good boss is a major attraction. You can observe this principle in action in large organizations where people are enthused about joining your department.
8. Good bosses handle problems professionally
Disappointments and problems are a reality in the modern workplace. A good boss resists the urge to scream and panic. Instead, they follow a problem solving strategy to respond to the situation. For example, if a supplier is late with a shipment, a good boss will ask for your opinion and help you to come up with new ideas. In contrast, a bad boss is likely to become irrational and angry in that situation.
Not sure what kind of boss you have? Think about the last few times you made mistakes at work – how did your boss react? If you encounter screaming and tremble in fear, it may be time to search for a new job.
9. Cooperation is encouraged (not cut throat competition)
Some companies and departments are driven by fierce competition. People are so busy meeting deadlines and making sales quotas that they have no time to help others. Even worse, there are some organizations where competition is highly prized that people sabotage others. Good bosses promote and understand the value of cooperation. They lead creative brainstorming sessions and set goals for the entire team. By setting this cooperative tone, a good boss makes it easy to ask for help and support.
10. Staff are excited by the goals of the organization
Google’s mission statement is “to organize the world’s information and make it universally accessible and useful.” That’s an exciting mission! When your boss provides clear and exciting goals, it is much easier to get through long days of struggle and frustration. Even if the top leadership of the organization has unexciting goals, a good boss can still create excitement by creating new goals.
Bruce Harpham provides career advancement resources on Project Management Hacks. Bruce is based in Toronto, Canada. Download your FREE copy of the Career Advancement Course (normally $47: Free to LifeHack readers!). You will learn how successful professionals earn more and make an impact.
(via Life Hack)